Carla necklace

We want you to love your purchase from OLLYS BOUTIQUE. If you're not completely satisfied, we’re here to help!

Returns

• You may return items within 14 days of receiving your order.

• Items must be unused, unworn, and in their original packaging.

• To initiate a return, please email us at lorena@ollysboutique.com with your order number and reason for return.

Non-Returnable Items

• Custom or personalized pieces

• Final sale items

• Gift cards

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within 7–10 business days.

Return Shipping

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error on our part.

For any questions or assistance, feel free to contact us at lorena@ollysboutique.com or melissa@ollysboutique.com

At OLLYS BOUTIQUE, we strive to deliver your order quickly and safely.

Processing Time

• Orders are processed within 2–3 business days.

• Custom or personalized items may take up to 7 business days to process.

Shipping Methods & Rates

• We offer Standard Shipping (3–5 business days) and Expedited Shipping (1–2 business days) at checkout.

• Shipping rates are calculated based on weight, destination, and selected shipping method.

Free Shipping

• Enjoy free standard shipping on U.S. orders over $100.

Order Tracking

• Once your order ships, you will receive a confirmation email with a tracking number.

International Shipping

• We currently ship within the U.S. only. For international inquiries, please contact us directly at lorena@ollysboutique.com.

Shipping Delays

• Please note that we are not responsible for delays caused by carriers, weather, or customs.

If you have any questions about your order or need help with shipping options, feel free to contact us at lorena@ollysboutique.com or melissa@ollysboutique.com