Question 1

1. Do you offer international shipping?

Accepted Answer

Currently, we ship within the United States. However, we’re working on expanding our reach. Stay tuned for updates on international shipping!

Question 2

2. How long does shipping take?

Accepted Answer

Orders are processed within 1–3 business days. Standard shipping typically takes 3–7 business days depending on your location. You will receive a tracking number once your order ships.

Question 3

3. Can I return or exchange an item?

Accepted Answer

Yes! We accept returns or exchanges within 14 days of delivery on unused items in original packaging. Please visit our Returns & Exchanges page for more details or contact us directly.

Question 4

4. How can I track my order?

Accepted Answer

Once your order ships, you'll receive an email with a tracking link. You can also log into your account to view your order history and tracking information.

Question 5

5. How can I contact customer service?

Accepted Answer

You can reach us through the Contact Us page on our website or email us at lorena@ollysboutique.com or melissa@ollysboutique.com.

Question 6

6. Are your products available in stores?

Accepted Answer

At the moment, OLLYS BOUTIQUE is an online-only store. We occasionally collaborate with select retailers and boutiques, stay tuned for announcements.

Frequently asked questions